iPECS eMG80 - Page 39

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
26
1. Lift the handset or press the [SPEAKER] button.
To display ACD Call Queue status when the Agent is idle and on-duty
2. Dial “*575”, the ACD Call Queue status code.
3. Dial the ACD Group number. The display shows the Queued call status and will update as
the queue status changes. If no calls are in queue, the phone returns to idle.
4. Hang-up to return to idle and normal display.
Or,
1. Lift the handset or press the [SPEAKER] button.
2. Press the {ACD Calls in Queue Display} button. The display shows the Queued call status
and will update as the queue status changes. If no calls are in queue, the phone returns to
idle.
3. Hang-up to return to idle and normal display.
1. Press the {ACD Calls in Queue Display} button, the queue status displays for several
seconds then returns to the normal call display.
To display ACD Call Queue status when the Agent is on a call
Conditions
1. The Agent cannot display queued call status while the phone is ringing.
2. If there are no queued calls to display and you activate Queued Calls Display, the
phone returns to idle after providing error tone.
Programming
Keyset Admin.
NUMBERING PLAN
ACD Calls In Queue (PGM 107-Button 6)
STATION GROUPS
ACD Group (PGM 191)
SYSTEM ID
&NUMBERING PLANS
Web Admin.
Flexible Numbering Plan  ACD Calls In Queue Display
STATION GROUP DATA
Station Group Assignment

ACD Group Type
Related Features
 Station Groups
Hardware
 iPECS IP or LDP Phone