iPECS eMG80 - Automatic System Daylight Saving Time

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
40
Conditions
1. The Supervisor must be assigned as a Supervisor for the ACD Group and be logged
into the group to access the Group Status display information.
Programming
Keyset Admin.
NUMBERING PLAN
ACD Group Status (PGM 107-Button 7)
STATION GROUPS ACD Group (PGM 191)
ACD Group Supervisor (PGM 191-Button 18)
SYSTEM ID
&NUMBERING PLAN
Web Admin.
Flexible Numbering PlanACD Supervisor Status
STATION GROUP DATA Station Group Assignment  ACD Group Type
Station Group Attributes

Supervisor1 ~5
Related Features
 Station Groups
Hardware
 iPECS IP or LDP Phone
2.7.12.3 Group Status Display
Description
An ACD Supervisor may view the status of each of the ACD groups to which the Supervisor is
assigned. The display will give the status of the active ACD group at the time of the request.
The display indicates the following statistics:
 Number of calls in Queue
 Wait time for the call in queue longest
 Agents in service and available
When a call is queued to the group, the ACD Supervisor is notified, in real-time, by the LED of the
{ACD Supervisor Status} button. The {ACD Supervisor Status} button allows access to the
ACD Group Status display or the Group Status code may be used to display the status
information.