iPECS eMG80 - Agent ID Login;Logout

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
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conversation and the connected party is unaware of the request for assistance.
3. If Supervisor already monitor the agent conversation, Help Request will be ignored
4. Agent on recoding state cannot use Help Request
Programming
Keyset Admin.
NUMBERING PLAN
ACD Help Code (PGM 107-Button 5)
STATION GROUPS ACD Group (PGM 191)
ACD Supervisor (PGM 191-Button 18)
SYSTEM ID
&NUMBERING PLAN
Web Admin.
Flexible Numbering Plan ACD Help Code
STATION GROUPS
Station Group Assignment ACD Group Type
Station Group Attributes

Supervisor
Related Features
 Station Groups
 Supervisor Help Response
Hardware
2.7.3.4 Agent ID Login/Logout
Description
Stations or 4-digit Agent ID are assigned as members of an ACD group. A station or Agent ID can
be assigned to a maximum of two (2) ACD groups. Each Agent has a unique 4-digit Agent ID
used to login and logout of active ACD group participation. Agents can login from any station in
the system but only at one station. When an Agent logs in, any active login for the Agent is
terminated and the new login is honored. An Agent may login to two (2) groups at one time,
logging into and out of the primary and secondary group separately.
Operation
Agent iPECS IP & LDP Phones
[TRANS/PGM] + {FLEX} + Login or Logout code + ACD Group Number (optional) +
[HOLD/SAVE]
To assign {LOGIN} or {LOGOUT} buttons
1. Lift the handset or press the [SPEAKER] button.
To Login to a primary group using the Agent ID