iPECS eMG80 - Integrated Auto Attendant

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
145
Operation
System
Conditions
Operation of the integrated AA/VM is automatic based on configuration.
Programming
Related Features
 Station Groups
 Automatic Call Distribution
 Delayed Auto Attendant
 Direct Inward System Access (DISA)
 Direct Inward Dial (DID)
 Remote Message Retrieval
 Multiple Language Support
 MOH (Music-On-Hold)
 Integrated Auto Attendant
 Integrated Voice Mail
Hardware
 eMG80 MEMU (15 hours) and MEMU2 (60 hours) Memory Expansion Unit
 eMG80 VVMU, 2
nd
VSF Gateway
 eMG800 VMIB
 UCP VSF, AA/VM 16 hour with VM Memory Expansion License
 UCP-UVM gateway
2.47.2 Integrated Auto Attendant
Description
When an outside call is received, on a DID or DISA line, the call may be routed directly to one of
200 user recorded System Announcements to function as an Auto Attendant announcement.
Each System announcement has a corresponding CCR (Caller Controlled Routing) Table. As
an Auto Attendant, the announcement instructs the caller to dial a digit for a specific route (“for
sales dial 2”). The CCR Table defines the routing for each digit the caller may dial. The routing
may be a:
 Station
 Station group
 Speed Dial number