iPECS eMG80 - Agents; Agent Auto Connect;Zap Tone

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
17
Programming
Keyset Admin.
NUMBERING PLAN
ACD Group Supervisor Status (PGM 107-Button 7)
STATION GROUPS ACD Group (PGM 191)
ACD Group Supervisor (PGM 191-Button 18)
SYSTEM ID
&NUMBERING PLANS
Web Admin.
Flexible Numbering Plan ACD Supervisor Status
SYSTEM DATA
System Attributes

ACD Print Enable, ACD Print Timer
STATION GROUP DATA Station Group Assignment ACD Group Type
Station Group Attributes

Supervisor
Related Features
 Station Groups
Hardware
2.7.3 Agents
2.7.3.1 Agent Auto Connect/Zap Tone
Description
Calls from an ACD group can automatically connect to agents using a headset. This feature
removes the requirement for the agent to answer ACD calls manually. The Agent receives a brief
tone (Zap Tone), if assigned, and then the call is connected to the agent.
Operation
System
Conditions
When Zap tone is enabled, operation of this feature is automatic.
1. The station must be in the headset mode for this feature to operate.
Programming
Keyset Admin.
STATION GROUPS
ACD Group (PGM 191)
Zap Tone (PGM 191-Button 24-1)