iPECS eMG80 - System Scenario Call Routing

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
273
2.83 System Scenario Call Routing
Description
In addition to other routing, the system can be configured to route incoming calls based on
scenarios. Scenarios can activate automatically or a group of scenarios can be activated
manually by the Attendant. Scenarios include characteristics such as date and time, Line, Called
and calling number, Tenancy group, etc. Scenario routing has priority over other routing
destinations. For example, if Line 1 is assigned to ring at station 100 but the Caller ID and other
characteristics match a scenario that routes to a System announcement, the call routes to the
announcement.
Scenario characteristics include:
 Caller ID
 Called Number
 Days and time (Start Day and End Day, weeks, start time and end time)
 Destination (Type and Value)
 Scenario Priority
 Scenario State
 Scenario Voice Mail box
 Scenario COS (Class of Service)
 Scenario DISA Active or Not
 Scenario Tenancy Group number
 Scenario Zone
 Scenario Start CO and End CO
 Scenario Group: this is used for scenario group by attendant
 Zone Holiday
Operation
Attendant
1. Press [DND] button in system attendant.
To activate a Scenario Group
2. Dial or select item 5.
3. Dial the Scenario Group number.
4. Press [HOLD/SAVE] button.
Conditions