iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
45
2.7.12.6 Supervisor Login/Logout
Description
Each ACD group is assigned up to five (5) Supervisors to monitor and control real-time status of
the ACD group and Agents assigned to the group. A Supervisor can be assigned to multiple
groups. The Supervisor login/logout feature provides a means for a supervisor to log into one or
more ACD groups and monitor calls.
Each Supervisor has a unique 4-digit Agent ID used to login and logout of active ACD group
participation. Supervisors can login from any station in the system but only at one station at a
time. If a Supervisor logs into a group from a station while logged in at another station, the active
login is terminated and the new login is honored.
Operation
Supervisor iPECS IP & LDP Phone
[TRANS/PGM] + {FLEX} + Login (“*572”) or Logout (“*573”) code + ACD Group Number +
[HOLD/SAVE]
To assign {ACD Supervisor Login} or {ACD Supervisor Logout} buttons
1. Dial “*572”, the ACD Supervisor Login code or press the Flex button.
To log in
2. Dial the ACD group number.
3. Dial supervisor Id code (“0000”-“9999”).
Or,
1. Press the Supervisor {ACD Supervisor Login} button.
2. Dial supervisor Id code (“0000”-“9999”)
1. Dial “*573”, the ACD Supervisor Logout code or press the Logout Flex button.
To Log out
2. Dial the ACD group number.
3. Dial supervisor Id code (“0000”-“9999”).
Or,
1. Press the Supervisor {ACD Supervisor Logout} button.
2. Dial supervisor Id code (“0000”-“9999”).
Conditions
1. The system will output a Login/Logout message when a Supervisor logs-in or out.
2. The Supervisor ID can be any 4-digit number (“0000”-“9999”).
3. The system does not verify the Supervisor ID codes, other than requiring four digits are
entered.
4. Any Supervisor ID may be used to login through stations not assigned as a Hot Desk.
5. The ACD Supervisor phone can be assigned an ACD Group Status Flex button used
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