iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
44
Supervisor iPECS IP & LDP Phones
[TRANS/PGM] + {FLEX} + “*574” + “Group Number” + [HOLD/SAVE]
To assign a {HELP RESPONSE} button
1. Lift the handset or press the [SPEAKER] button.
To respond to a Help request, at the Supervisor Phone
2. Press the flashing {HELP RESPONSE} button, the Supervisor is connected to the active
Agent call with the microphone muted, the [MUTE] button LED is On.
1. Press the illuminated [MUTE] button.
To converse with the Agent and connected party
Conditions
1. The Agent Help request is sent to the lowest numbered available Supervisor station for
the associated ACD Group.
2. If no Supervisor is available, the Agent receives error tone.
3. A Warning Tone, if enabled, will be sent to the Agent as the Supervisor is connected to
the conversation.
4. Only one active Help request is allowed at a time, a second help request will cancel
any active help request.
Programming
Keyset Admin.
ACD Help Code (PGM 107-Button 5)
STATION GROUPS ACD Groups (PGM 191)
ACD Group Supervisor (PGM 191-Button 18)
ACD Warning Tone (PGM 191-Button 12)
SYSTEM ID
Web Admin.
Flexible Numbering PlanACD Help Code
STATION GROUP
DATA
Station Group Assignment ACD Group Type
Station Group Attributes Supervisor1 ~ 5,ACD Warning
Related Features
Automatic Call Distribution
Agent Help Request
Hardware
iPECS IP or LDP Phone
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