iPECS eMG80 - Traffic Analysis, Call Reports

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
279
2.84.2 Traffic Analysis, Call Reports
Description
Call activity statistics are provided in the Hourly Call and Call Summary Reports.
The Hourly Call Report covers hourly-completed call activity for the selected Analysis period. The
report indicates the number of completed calls for each hour during the Analysis period as shown
below.
Hourly Call Report
Site Name : abc co
Report Type : Attendant Traffic Report- Today Peak
Date : 06/05/02 08:35
====================================================================================
Anal Hour # Calls Completed
15:00 0
….. 0
…..
05:00 211
04:00 543
Totals Calls 754
Operation
System Attendant
1. Press the [TRANS/PGM] button.
To print the Hourly Call Report
2. Dial “0126”, the Hourly Call report code.
3. Press the [HOLD/SAVE] button.
Conditions
Programming
Keyset Admin.
SYSTEM RS-232 Port Settings (PGM 174)
Print Port Selections (PGM 175)
SYSTEM DATA
Web Admin.
RS-232 Port Settings
Print Port Selections
Related Features
 SMDR (Station Message Detail Recording)
 ACD Statistics Report
Hardware
 Device to capture reports