iPECS eMG80 - Page 29

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
16
− Average ACD call service time after answer.
Operation
Supervisor iPECS IP & LDP Phone
[TRANS/PGM] + {FLEX} + “*576” + “Group Number (Station Group for ACD)” + [HOLD/SAVE]
To assign a {ACD Supervisor Status} button at the Supervisor
1. Lift the handset or press the [SPEAKER] button.
To output ACD Statistics Report
2. Press the {ACD Supervisor Status} button.
[1] ACD STATUS
[2] ACD DATABASE
[3] ACD DUTY
[#] ACD PRINT
3. Dial “#”, the ACD Group Statistics Print code.
4. Press the [MUTE] button to initialize the ACD database after printing; this eliminates
overlap of future reports.
1. Lift the handset or press the [SPEAKER] button.
To output the Agent Statistics Report
2. Press the {ACD Supervisor Status} button.
[1] ACD STATUS
[2] ACD DATABASE
[3] ACD DUTY
[#] ACD PRINT
3. Dial “3”, the Agent code, the LCD menu will update.
[1] DUTY STATUS
[2] DUTY ON/OFF
[#] DUTY PRINT
4. Dial “#”, the Agent Statistics Print code.
5. Press the [MUTE] button to initialize the ACD database after printing; this eliminates
overlap of future reports.
Conditions
1. The ACD status can be printed periodically. The period is assigned in Admin
Programming. The ACD records contain information for both ACD agents and ACD
group.
2. The Supervisor must be assigned as a Supervisor for the ACD Group and be logged
into the group to access the Group Status display information.