iPECS eMG80 - Page 37

iPECS eMG80 & eMG800 & UCP
Feature Description and Operation Manual Issue 1.6
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1. Dial “*58*”, the All group On/Off-Duty code.
To toggle to Off-Duty status to both groups at one time
2. Dial the Reason code (“0” ~ “9”, “*” or “#”).
Or,
1. Press {ACD Agent ON/OFF DUTY ALL GROUPS} button.
2. Dial the Reason code (“0” ~ “9”, “*” or “#”), unless assigned in the button.
1. Dial “*58*” the code for the All group On/Off-Duty code.
To return to an On-duty state for both groups at once
Or,
Press {ACD Agent ON/OFF DUTY ALL GROUPS} button.
SLT
1. Lift handset or press [SPEAKER] button.
To toggle to Off-duty state from On-Duty
2. Dial “*571”, Agent On/Off Duty Code.
3. Dial ACD group number.
4. Dial Reason Code (“0” ~ “9”, “*” or “#”).
1. Lift handset or press [SPEAKER] button.
To return to an On-duty state
2. Dial “*571”, Agent On/Off Duty Code.
3. Dial ACD group the umber.
1. Lift handset or press [SPEAKER] button.
To return to an On-duty state for both groups at once
2. Dial “*58*”, the code for the All group On/Off-Duty code.
1. Lift handset or press [SPEAKER] button.
To toggle to Off-Duty status to both groups at one time
2. Dial “*58*”, the code for the All group On/Off-Duty code.
3. Dial Reason Code (“0” ~ “9”, “*” or “#”).
Conditions
1. The system will output an Agent Availability message with the dialed Reason code
when an Agent changes availability status. The message will include the button type
“Wrap” if the ACD DND timer is activated.
2. The {ACD Agent ON/OFF-DUTY} Flex button will flash while the agent is Off-duty for
any reason. The button LED extinguishes when the Agent returns to the On-duty
status.
3. While Off-duty, the supervisor's Flex button LED assigned for the Agent’s station
flashes at the DND rate. The supervisor may call the station overriding the Off-duty
status.