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8 Vantage Equipment Repair
The latest Vantage equipment comes with a standard three year factory warranty. This warranty is
based on the equipment’s date of shipment to the Vantage Dealer. This warranty does not cover
lightning damage or any other damage resulting from the improper use or installation of the Iteris
Vantage equipment. The use
of impro per materials, other than those specified by Iteris, will also void
themanufacturer’swarranty.
ToreturnVantageequipmentforrepair,contactyourlocalVantageDealerorcontacttheIterisProduct
SupportTeamtoobtainaReturnMaterialAuthorization(RMA).Equipmentsentinforrepa irmust
have
avalidRMAnumberassignedinadvance.ThisRMAnumbershouldbeclearlydisplayedontheoutside
ofthebox.
WhenyoucallforanRMAnumber,bepreparedtoprovidethefollowinginformation:
‐ Type of Vantage product and the product’s serial number. Used to determine the products
warrantystatus.
‐ Veryspecificinformationonthesymptomsandtypeoffailure.
‐ Whattroubleshootingstepshavebeentaken,howlonghastheequipmentbeenrunning.
Byproviding us withthisbasic information, wheneverpossible,it willallowus tobetterserveyouand
willhelpustobe
moreefficient.Customersatisfactionisextremelyimportanttous.
RMAReturnEquipmentShippingAddress:
Iteris,Inc.
RMAReturns
1700CarnegieAvenue,Suite100
SantaAna,CA92705‐5551
Note:BesuretoincludetheRMA#inaclearlyvisibleareaontheoutsideofthebox.
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