Table of Contents
1.0 Standard Troubleshooting Approach (S.T.A.) .......................................................................... 1
1.1 Why a Standard Troubleshooting Approach? ..............................................................................................................1
1.2 How to Use the S.T.A...................................................................................................................................................1
1.3 Professional Customer Service ...................................................................................................................................1
1.4 Before Leaving the Shop .............................................................................................................................................1
1.5 Fixing the Hot Tub........................................................................................................................................................1
1.6 Before Calling Technical Support .................................................................................................................................1
1.7 Before Leaving the Customer ......................................................................................................................................1
1.8 Satisfying the Customer...............................................................................................................................................2
2.0 Electro Static Discharge (E.S.D.) .............................................................................................. 3
2.1 E.S.D. - What is it? What does it do? ..........................................................................................................................3
2.2 Avoiding E.S.D. Damage .............................................................................................................................................3
2.3 What About Wrist Straps and Special Mats? ...............................................................................................................3
2.4 Must Wrist Straps and Mats be Used When Replacing A Circuit Board? ....................................................................3
3.0 Main Control Panel Functions ................................................................................................... 4
3.1 J-300 Control Panel (2014+) .......................................................................................................................................4
4.0 Control Panel Functions ............................................................................................................ 5
4.1 Setting Water Temperature ......................................................................................................................................... 5
4.2 Activate Jet Pumps ......................................................................................................................................................5
4.3 Light On/Off Button ......................................................................................................................................................5
4.4 Light Mode Button........................................................................................................................................................5
4.5 Jets ..............................................................................................................................................................................6
4.6 Selecting Desired Massage Action ..............................................................................................................................6
4.7 Waterfall Feature .........................................................................................................................................................6
4.8 Air Controls ..................................................................................................................................................................6
5.0 Standard Programming Functions ........................................................................................... 7
5.1 Menu Programs Button ................................................................................................................................................ 7
5.2 Primary Filtration Program ........................................................................................................................................... 8
5.3 Change Filter Timer Program ......................................................................................................................................9
5.4 Secondary Filtration Program ......................................................................................................................................9
5.5 CLEARRAY Program .................................................................................................................................................10
5.6 Economy Mode .......................................................................................................................................................... 10
5.7 Lock Mode ................................................................................................................................................................. 11
5.8 Top Menu Lock .......................................................................................................................................................... 11
6.0 Understanding Circuit Board Pin Assignments .................................................................... 12
6.1 Circuit Board Jumpers (All North American 60Hz 2-Pump Models) ..........................................................................12
6.2 Circuit Board Jumpers (All Export 50 Hz 2-Pump Models) ........................................................................................12
6.3 Circuit Board Jumpers (All North American 60 Hz 1-Pump Models) .........................................................................12
6.4 Circuit Board Jumpers (All Export 50 Hz 1-Pump Models) ..................................................................................13
7.0 Troubleshooting Using The Control Panel ............................................................................. 14
7.1 Control Panel Displays ..............................................................................................................................................14
7.2 Control Panel Default Display ....................................................................................................................................14
7.3 Control Panel Status and Error Messages ................................................................................................................14
7.4 Testing Flow ............................................................................................................................................................... 16