294 MULTIMEDIA
CONNECTED SERVICES STOLEN VEHICLE
A
SSISTANCE FAQS
1.
Can someone locate my vehicle?
To
enhance your privacy, and the privacy of
others using your vehicle, a stolen vehicle
police report is required for you to activate
this service. You must involve local law
enforcement to have SiriusXM Guardian™
locate your vehicle. We may also locate the
vehicle for other law enforcement or
government agencies, subject to a valid
court order telling SiriusXM Guardian™ to
do so. We will also provide the service for
FCA entities to locate a vehicle that you
have purchased through them.
2. How will I know if my vehicle is recovered?
A
fter you provide the SiriusXM Guardian™
Customer Care agent with the stolen vehicle
report, the agent will work together with law
enforcement to try to locate your vehicle. If
your vehicle is recovered, you will be
contacted by law enforcement.
3. Can SiriusXM Guardian™ lower my
i
nsurance rates? Some insurance providers
offer lower rates on vehicles equipped with
systems that can deter auto theft. When
shopping for insurance, be sure to inform
the insurance provider of your SiriusXM
Guardian™ services subscription to find out
if the insurance provider can offer you a
lower rate.
NOTE:
Neither FCA nor SiriusXM® are insurance
co
mpanies, and SiriusXM Guardian™ is not an
insurance product. You are responsible for
obtaining insurance coverage for your vehicle
and yourself.
CONNECTED SERVICES REMOTE VEHICLE
S
TART FAQS
1.
How long does it take to remotely start my
vehicle?
Depending on various conditions,
it can take three minutes or more for the
request to get through to your vehicle.
2. Which is faster, my key fob or the Uconnect
A
pp? Your key fob will remote start your
vehicle more quickly. However its range is
limited. For example, when you are leaving
the stadium after the game, you can use the
Uconnect App to remote start your vehicle
and have the inside of your vehicle
comfortable by the time you get to it.
3. Will my vehicle be safe if I lose my wireless
d
evice? People sometimes lose their wireless
devices, which is why security measures
have been engineered into the Uconnect
App. Asking for your username, password
and SiriusXM Guardian™ Security PIN help to
ensure that nobody can start your vehicle if
they happen to find your device.
4. Can someone drive off with my vehicle
u
sing the App? No. Driving your vehicle still
requires the keys to be in the vehicle. The
Remote Start feature simply starts the
engine to warm up or cool down the interior
before you arrive.
5. Can I stop a vehicle that is being driven with
t
he cancel Remote Vehicle Start command?
No. If the vehicle is in motion, the cancel
Remote Vehicle Start button will not stop
the vehicle.
6. Why can’t all mobile devices use the
U
connect App? The Uconnect App has been
designed to work on most devices with the
Apple® and Android™ operating systems.
The capabilities of these devices allow us to
remotely command your vehicle. Other
operating systems may be supported in the
future.
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