Juniper EX2500 - Opening a Case with JTAC; Self-Help Online Tools and Resources

EX2500 Ethernet Switch Configuration Guide
xiv  Requesting Technical Support
Self-Help Online Tools and Resources
For quick and easy problem resolution, the Juniper Networks online self-service
portal—the Customer Support Center (CSC)—provides the following features:
 Find CSC offerings: http://www.juniper.net/customers/support/
 Search for known bugs: http://www2.juniper.net/kb/
 Find product documentation: http://www.juniper.net/techpubs/
 Find solutions and answer questions using our Knowledge Base:
http://kb.juniper.net/
 Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
 Search technical bulletins for relevant hardware and software notifications:
http://www.juniper.net/alerts/
 Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
 Open a case online in the CSC Case Management tool:
http://www.juniper.net/cm/
To verify service entitlement by product and serial number, use our Serial Number
Entitlement (SNE) Tool at
http://tools.juniper.net/SerialNumber/EntitlementSearch/.
Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
 Use the Case Management tool in the CSC at http://www.juniper.net/cm/.
 Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and
Mexico).
For international or direct-dial options in countries without toll-free numbers, visit
us at
http://www.juniper.net/support/requesting-support.html.