Juniper EX4500 Series User Manual

■ Returning an EX4500 Switch or Component for Repair or Replacement on
page 135
Contacting Customer Support to Obtain Return Materials Authorization for EX
Series Switches
If you are returning a switch or hardware component to Juniper Networks for repair
or replacement, obtain a Return Materials Authorization (RMA) from Juniper Networks
Technical Assistance Center (JTAC).
After locating the serial number of the switch or hardware component you want to
return, open a Case with Juniper Networks Technical Assistance Center (JTAC) on
the Web or by telephone.
For instructions on locating the serial number of the switch or hardware component
you want to return:
■ See Locating the Serial Number on an EX2200 Switch or Component.
■ See Locating the Serial Number on an EX3200 or EX4200 Switch or Component.
■ See “Locating the Serial Number on an EX4500 Switch or Component” on
page 136.
■ See Locating the Serial Number on an EX8200 Switch or Component.
Before you request an RMA from JTAC, be prepared to provide the following
information:
■ Your existing case number, if you have one
■ Serial number of the component
■ Your name, organization name, telephone number, fax number, and shipping
address
■ Details of the failure or problem
■ Type of activity being performed on the switch when the problem occurred
■
Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
■
Case Manager at CSC: http://www.juniper.net/cm/
■ Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and
Mexico
NOTE: For international or direct-dial options in countries without toll free numbers,
see http://www.juniper.net/support/requesting-support.html.
Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches ■ 139
Chapter 15: Returning the Switch or Switch Components

Juniper EX4500 Series Specifications

General

Brand	Juniper
Model	EX4500 Series
Category	Switch
Language	English