Juniper EX4500 Series

If you are contacting JTAC by telephone, enter your 11-digit case number followed
by the pound (#) key for an existing case, or press the star (*) key to be routed to
the next available support engineer.
The support representative validates your request and issues an RMA number for
return of the component.
Related Topics ■ Packing an EX2200 Switch or Component for Shipping
■ Packing an EX3200 or EX4200 Switch or Component for Shipping
■ Packing an EX4500 Switch or Component for Shipping on page 140
■ Packing an EX8200 Switch or Component
■ Returning an EX2200 Switch or Component for Repair or Replacement
■ Returning an EX3200 or EX4200 Switch or Component for Repair or Replacement
■ Returning an EX4500 Switch or Component for Repair or Replacement on
page 135
■ Returning an EX8200 Switch or Component for Repair or Replacement
Packing an EX4500 Switch or Component for Shipping
If you are returning an EX4500 switch or component to Juniper Networks for repair
or replacement, pack the item as described in this topic.
Before you begin packing the switch or component, ensure you have:
■ Followed all the steps listed in “Contacting Customer Support to Obtain Return
Materials Authorization for EX Series Switches” on page 139.
■ Retrieved the original shipping carton and packing materials. Contact your JTAC
representative if you do not have these materials, to learn about approved packing
materials. See “Contacting Customer Support to Obtain Return Materials
Authorization for EX Series Switches” on page 139.
■ Ensure you understand how to prevent ESD damage. See “Prevention of
Electrostatic Discharge Damage on EX Series Switches” on page 174.
This topic describes:
1. Packing an EX4500 Switch for Shipping on page 140
2. Packing EX4500 Switch Components for Shipping on page 142
Packing an EX4500 Switch for Shipping
If you need to transport the switch to another location or return the switch to Juniper
Networks, you need to pack the switch securely in its original packaging to prevent
damage during transportation.
Before you pack the switch:
140 ■ Packing an EX4500 Switch or Component for Shipping
Complete Hardware Guide for EX4500 Ethernet Switches