Juniper EX4500 Series User Manual

Chapter 15
Returning the Switch or Switch
Components
■ Returning an EX4500 Switch or Component for Repair or
Replacement on page 135
■ Locating the Serial Number on an EX4500 Switch or Component on page 136
■ Contacting Customer Support to Obtain Return Materials Authorization for EX
Series Switches on page 139
■ Packing an EX4500 Switch or Component for Shipping on page 140
Returning an EX4500 Switch or Component for Repair or Replacement
If you need to return an EX4500 switch or hardware component to Juniper Networks
for repair or replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see “Locating
the Serial Number on an EX4500 Switch or Component” on page 136.
2. Obtain an RMA number from JTAC as described in “Contacting Customer Support
to Obtain Return Materials Authorization for EX Series Switches” on page 139.
NOTE: Do not return any component to Juniper Networks unless you have first
obtained an RMA number. Juniper Networks reserves the right to refuse shipments
that do not have an RMA. Refused shipments are returned to the customer through
collect freight.
3. Pack the switch or component for shipping as described in “Packing an EX4500
Switch or Component for Shipping” on page 140.
For more information about return and repair policies, see the customer support
page at http://www.juniper.net/support/guidelines.html .
Returning an EX4500 Switch or Component for Repair or Replacement ■ 135

Juniper EX4500 Series Specifications

General

Brand	Juniper
Model	EX4500 Series
Category	Switch
Language	English