Kapsys MiniVision2 - Troubleshooting; Common Problem Solving; Call and SIM Card Issues

MiniVision2 – User Manual
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In case of problem
Before contacting customer service, we advise you to read the following recommendations:
 To optimize the phone's performance, it is advised to switch off the phone from time to time.
 For optimal operation, it is advised to fully charge the battery and perform some checks:
My phone does not turn on / I have a black screen
 Press the End call button until the display is turned on.
 Check the charge of your battery.
 Check your battery contacts, remove and reinstall your battery and turn your phone back
on.
The readability of my screen is not satisfactory
 Clean your screen
 Adjust the brightness level of the screen to your environment
My phone turns off by itself
 Press the End call button to wake up the phone.
 Check the charge of your battery.
My phone has a low battery
 Check that you have respected the full charging time (4 hours minimum).
 To increase battery consumption, turn off Wi-Fi and Bluetooth if you do not need it. You can
also decrease the brightness of the screen or switch off the display permanently by
enabling the setting “Screen off”.
My phone is not charging properly
 Check that your battery is not completely discharged.
 Check that charging is under normal conditions (0°C, 40°C).
 Check the insertion of your battery; it must be inserted before connecting the charger.
 Make sure you are using the charger and battery supplied by KAPSYS.
 Check the compatibility of outlets abroad.
My phone is not connected to a network
 Try to see if your phone picks up somewhere else.
 Check the network coverage with your service provider
 Make sure airplane mode is off
 Check the validity of your SIM card with your service provider
 Try later as the network could be overloaded
 Remove and reinstall the SIM card.
SIM card error / No phone function is accessible
 Check that the SIM card is inserted correctly.
 Check that the chip on your SIM card is not damaged or scratched.
I can’t make a phone call
 Verify that you have dialed a valid number.
 For international calls, check the country / area codes.
 Make sure your phone is connected to a network, that it is not overloaded or unavailable.
 From abroad, check with your service provider that you have subscribed to the call services
abroad.
 Check that airplane mode is off.