Keysight CX3300 Series - Servicing

Keysight CX3300 User’s Guide, Edition 4 35
Setting Up the CX3300
Maintenance
Servicing
If the CX3300 is confirmed as defective, send it to an authorized service center
for repair.
If the CX1100 is found to be defective, you can order the replacement part or you
can send it to an authorized service center for repair. Also refer to CX1100 User’s
Guide.
If you are shipping the product to Keysight Technologies for service, perform the
following steps before
shipping.
1. Contact your nearest Keysight Technologies sales office for information on
obtaining an RMA number and return address.
2. Write the following information on a tag and attach it to the malfunctioning
equipment.
• Name and address of owner
• Product model number (for example, CX3324A)
• Product serial number (for example, MYXXXXXXXX)
• Description of failure or service required
3. Pack the product in
the original shipping container and cushioning material,
or fungible.
4. Seal the container closely and mark it as “FRAGILE”.
NOTE
If any correspondence is required, refer to the product by serial number and
model number.