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Before you leave the vessel, test the system to
ensure the antenna works properly. Fill out the
Installation Checklist (provided in the Welcome
Kit) and return it to KVH. Refer to the
instructions on the form.
Give the Welcome Kit to the customer, provide
any passwords and static IP addresses you set
up, and explain how to use the system. Ensure
the customer understands the following.
• How to:
• Turn on the system
• Access the web interface
• Interpret TV-Hub status information
• Download software and satellite library
updates (using web interface and/or
mobile app)
• Perform general troubleshooting
• Keep the radome installed on the antenna at
all times. The radome protects the antenna’s
moving parts from wind, rain, and debris.
• The antenna must have a clear view of the
sky to receive satellite TV. Common causes of
blockage include trees, buildings, bridges,
and onboard equipment (see Figure 50).
Heavy rain or snow might also temporarily
interrupt reception.
• Clean the antenna regularly. Dirt buildup on
the radome can affect satellite TV reception.
• You must be located within the satellites’
coverage area to receive TV signals.
• Please register the system to ensure the best
possible service from KVH.
CAUTION
In the unlikely event that you need to
remove the radome, remove power from the
antenna first because the antenna’s moving
parts can cause injury.
Figure 50: Blockage Example
Educate the Customer
22
TracVision
Blocked!
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