Kyocera ECOSYS M3560idn User Manual

10-10
Troubleshooting > Troubleshooting
Troubleshooting
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following
pages. If the problem persists, contact your Service Representative.
NOTE
When contacting us, the serial number will be necessary. To check the serial number, refer to Display for Device
Information on page 3-8.
Symptom Checkpoints Corrective Actions
Reference
Page
An application does not
start.
Is the Auto Panel Reset time short? Set the Auto Panel Reset time to 30
seconds or more.
page 8-37
The screen does not
respond when the main
power switch is turned on.
Check the power cord. Connect both ends of the power cord
securely.
page 2-7
Pressing the [Start] key
does not produce copies.
Is there a message on the screen? Determine the appropriate response to
the message and respond accordingly.
page 10-15
Is the machine in Sleep mode? Press any key on the operation panel to
recover the machine from Sleep mode.
page 2-15
Blank sheets are ejected. Are the originals loaded correctly? When placing originals on the platen,
place them face-down and align them
with the original size indicator plates.
page 5-2
When placing originals in the document
processor, place them face-up.
page 5-3
― Check that the settings of the
application software.
―
Printouts are totally too light. Is the paper damp? Replace the paper with new paper. page 3-12
Have you changed the density? Select appropriate density level. page 6-11
page 8-40
Is the toner distributed evenly within the
toner container?
Shake the toner container from side to
side several times.
page 10-5
Is EcoPrint mode enabled? Disable [EcoPrint] mode. page 6-12
― Run [Drum Refresh]. page 10-25
― Make sure the paper type setting is
correct for the paper being used.
page 8-14
Printouts are too dark even
though the background of
the scanned original is white.
Have you changed the density? Select appropriate density level. page 6-11
page 8-40

Kyocera ECOSYS M3560idn Specifications

General

Secure printing	Yes
Print technology	Laser
Maximum resolution	1800 x 600 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	8 s
Print speed (black, normal quality, A4/US Letter)	60 ppm
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	999 copies
N-in-1 copy function (N=)	2, 4
Scan to	E-mail, FTP, SMB, USB
Scan drivers	TWAIN, WIA
Scanner type	ADF scanner
Grayscale levels	256
Maximum scan area	Legal (216 x 356) mm
Scan speed (color)	40 ppm
Image formats supported	JPG, TIF
Document formats supported	PDF, XPS
Faxing	Mono faxing
Fax memory	256 pages
Modem speed	33.6 Kbit/s
Fax coding methods	JBIG, MH, MMR (Fax coding method), MR
Fax transmission speed	3 sec/page
Digital sender	-
Printing colors	Black
Maximum duty cycle	275000 pages per month
Number of print cartridges	1
Page description languages	Epson LQ, IBM ProPrinter, Microsoft XPS, PCL 5c, PCL 6, PCL XL, PDF 1.7, PostScript 3
Processor family	PowerPC
Card reader integrated	No
Maximum internal memory	2048 MB
Sound power level (standby)	23.1 dB
Sound pressure level (copying)	54.3 dB
Sound pressure level (quiet mode)	49.8 dB
Paper input type	Paper tray
Total input capacity	600 sheets
Total output capacity	- sheets
Maximum input capacity	2600 sheets
Total number of input trays	2
Maximum number of input trays	6
Multi-Purpose tray input capacity	100 sheets
Auto document feeder (ADF) input capacity	75 sheets
Custom media width	70 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	148 - 356 mm
Paper tray media types	Envelopes, Plain paper
Paper tray media weight	60 - 120 g/m²
Non-ISO print media sizes	Folio
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 220 g/m²
Auto Document Feeder (ADF) media weight	50 - 120 g/m²
Control type	Touch
Product color	Black, White
Display diagonal	7 \
Market positioning	Business
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0 W
Power consumption (standby)	71 W
Power consumption (PowerSave)	2.4 W
Power consumption (average operating)	803 W
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Certification	TUV/GS, CE
Sustainability certificates	Blue Angel, ENERGY STAR

Weight and Dimensions

Depth	455 mm
Width	475 mm
Height	590 mm