7
CHAPTER 2
SERVICE PROCEDURES
BASIC SERVICE PROCEDURES___________________________
KZRV and Your KZRV Dealer have a strong and dedicated interest
in maintaining the highest quality customer relations with its owners.
Your satisfaction with your KZ recreational vehicle and your KZRV
dealer is our primary concern. In addition to producing high quality
products, we want to assure our customers of our support with parts
and service availability. Our dealer network is the first choice to
serve and supply your needs for your recreational vehicle. Our
authorized dealers will pleasantly assist in providing service
maintenance needs plus parts, options, and information concerning
your recreational vehicle.
Should you experience a problem with service availability, please
follow the steps in the order listed below.
1. Contact your selling dealer’s service department for an
appointment. Describe to the best of your knowledge the nature
of the problem. Please keep appointments to establish a good,
workable relationship.
2. Contact the owner or general manager of the dealership should
the initial attempt fail with the service department.
3. Contact: Customer Relations Department
KZRV
0985N 900W
Shipshewana, IN 46565
Phone: (866) 472-5460
Hours: (8am-5pm E.S.T.)
E-mail: kz@kz-rv.com
Website: http://www.kz-rv.com
Give all the above information as requested along with the
serial number of the coach in question. We will make every
attempt to resolve your problem.
Please bear in mind that most problems arise from
misunderstandings concerning warranty coverage and service. In
most instances, you will be referred to the dealer level and your
concerns will be resolved with the dealer’s facilities and personnel.
PDF created with pdfFactory trial version www.pdffactory.com
To Next Page
Loading...
