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Table 16. Alert Codes and Troubleshooting
Initial notication of critical alerts will pop up on the home screen and will be listed under notication menu. Minor and moderate alerts are found only under the
notication menu.
Alert
Code
Priority
Condition
Applicable
System
Component(s)
Actual Displayed
Alert Text
Component or System Operational State and Troubleshooting Tip
How to clear alert
code
180
Critical Smart Hub
Outdoor
Temperature Sensor
Problem
The thermostat has found a problem with a system component’s outdoor
temperature sensor. In normal operation after system component control
recognizes sensors, the alarm will be sent if valid temperature reading is
lost.
Compare outdoor sensor resistance to temperature / resistance charts in
unit installation instructions.
Replace sensors pack if necessary.
At the beginning of (any) conguration, furnace, air-handler control or
equipment interface module will detect the presence of the sensor(s).
If detected (reading in range), appropriate feature will be set as ‘installed’
and shown in the ‘About’ screen.
Automatically clears
upon conguration, or
sensing normal values.
310 Moderate Smart Hub
Discharge Air Temp
Sensor Problem
There is a discharge air temperature sensor issue.
Compare discharge temperature sensor (DATS) resistance to temperature
/ resistance charts in system component installation instruction.
Replace discharge air sensor if necessary.
Conrm there is no short or open circuits in the iComfort thermostat
connections to any of the other components in the communication system.
Issues with a DATS connected to Smart Hub not generate an alert code.
Automatically clears
30 seconds after
condition is detected
as recovered or after
system restart.
344 Critical Furnace Relay Y1 Stuck
Link Relay Problem. Relay Y1 Failure
Possible Y1 relay failure.
All system operations will stop.
Automatically clears
ve minutes after Y1
input sensed OFF.
345 Critical Thermostat Relay O Failure
The O relay on the system component has failed. Either the pilot relay
contacts did not close or the relay coil did not energize.
Possible O relay / stage 1 failure.
Pilot relay contacts did not close or the relay coil did not energize.
Replace system component (device) control.
Automatically clears
after the fault recovered
following reset.
347 Critical Thermostat Relay Y1 Failure
The Y1 relay on the applicable system component has failed. Either the
pilot relay contacts did not close or the relay coil did not energize.
System operation will stop.
Possible Y1 relay / stage 1 failure.
Pilot relay contacts did not close or the relay coil did not energize;
There is no input back to the applicable system component control.
Automatically clears
after reset and Y1 input
sensed.