Lenovo ThinkPad T430 - Chapter 11: Getting Support; Preparing for Support Contact

–IfyoursystemisinstalledwiththeWindows8operatingsystem,useeithertheRemoveeverything
andreinstallWindowsfunctionortherecoverydiscstorestorethesystemtothefactorystate.
Iftheproblempersists,havethecomputerserviced.
•Problem:Myscreengoesblankwhilethecomputerison.
Solution:Yourscreensaverorpowermanagementmighthavebeenenabled.Doeitherofthefollowing:
–TouchtheTrackPointpointingdeviceorthetouchpad,orpressakeytoexitthescreensaver.
–Pressthepowerswitchtoresumefromsleeporhibernation.
Beeperrors
Table8.Beeperrors
Problem
Solution
Oneshortbeep,pause,threeshortbeeps,pause,three
moreshortbeeps,andoneshortbeep
Makesurethatmemorymodulesareinstalledcorrectly.If
theyare,andyoustillhearthebeeps,havethecomputer
serviced.
Onelongandtwoshortbeeps
Thevideofunctionhasaproblem.Havethecomputer
serviced.
Fourcyclesoffourshortbeeps
TheSecurityChiphasaproblem.Havethecomputer
serviced.
FiveshortbeepsThesystemboardhasaproblem.Havethecomputer
serviced.
Threeshortbeeps,pause,oneshortbeep,pause,one
moreshortbeep,andthreeshortbeeps
PCIresourceallocationfailure.Poweroffandremove
devicefromExpressCardSlot.Ifthebeepspersist,have
thecomputerserviced.
Memorymoduleproblems
Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.
Ifyourmemorymoduleisnotoperatingproperly,checkthefollowingitems:
1.Verifythatthememorymoduleisinstalledandseatedcorrectlyinyourcomputer.
Itmightbenecessarytoremovealladdedmemorymodulestotestthecomputerwithonlythe
factory-installedmemorymodules,andthenreinstallthememorymoduleoneatatimetoensure
aproperconnection.
2.Checkforerrormessagesduringstartup.
Followtheappropriatecorrectiveactionsforpower-onself-test(POST)errormessages.
3.VerifythatthelatestUEFIforyourmodelhasbeeninstalled.
4.Verifythepropermemorycongurationandcompatibilityincludingthemaximummemorysizeandthe
memoryspeed.
5.RuntheLenovoSolutionCenterprogram.
Networkingproblems
Thefollowingarethemostcommonnetworkingproblems:
Ethernetproblems
Problem:Yourcomputercannotconnecttothenetwork.
Chapter10.Troubleshootingcomputerproblems141