Lenovo ThinkStation E32 - Chapter 11. Troubleshooting and Diagnostics; Basic Troubleshooting

Chapter11.Troubleshootinganddiagnostics
Thischapterprovidesinformationaboutdiagnosingandtroubleshootingcomputerproblems.Ifyour
computerproblemisnotdescribedhere,seeChapter12“Gettinginformation,help,andservice”onpage
135
foradditionaltroubleshootingresources.
Basictroubleshooting
Thefollowingtableprovidesinformationtohelpyoutroubleshootyourcomputerproblems.
Note:Ifyoucannotcorrecttheproblem,havethecomputerserviced.Foralistofserviceandsupport
telephonenumbers,refertotheSafety,Warranty,andSetupGuidethatcomeswithyourcomputerorgoto
theLenovoSupportWebsiteathttp://www.lenovo.com/support/phone.
SymptomAction
Thecomputerdoesnotstart
whenyoupressthepower
switch.
Verifythat:
•Thepowercordiscorrectlyconnectedtotherearofthecomputerandtoa
workingelectricaloutlet.
•Ifyourcomputerhasasecondarypowerswitchontherearofthecomputer,
makesurethatitisswitchedon.
•Thepowerindicatoronthefrontofthecomputerison.
•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.
Themonitorscreenisblank.
Verifythat:
•Themonitorsignalcableiscorrectlyconnectedtothemonitorandtothe
appropriatemonitorconnectoronthecomputer.
•Themonitorpowercordiscorrectlyconnectedtothemonitorandtoaworking
electricaloutlet.
•Themonitoristurnedonandthebrightnessandcontrastcontrolsareset
correctly.
•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.
•Ifyourcomputerhastwomonitorconnectors,besuretousetheconnector
onthegraphicscard.
Thekeyboarddoesnotwork.
Verifythat:
•Thecomputeristurnedon.
•ThekeyboardissecurelyconnectedtoaUSBconnectoronthecomputer.
•Nokeysarestuck.
Themousedoesnotwork.
Verifythat:
•Thecomputeristurnedon.
•ThemouseissecurelyconnectedtoaUSBconnectoronthecomputer.
•Themouseisclean.Referto“Opticalmouse”onpage115
forfurther
information.
©CopyrightLenovo2013
117