Lenovo ThinkStation E32 - Page 136

3.ClickDevicesandPrinters.
4.Double-clickUSBEnhancedPerformanceKeyboard.TheUSBEnhancedPerformance
KeyboardCustomizationprogramstarts.
Iftheseactionsdonotcorrecttheproblem,havethecomputerandkeyboardserviced.SeeChapter12
“Gettinginformation,help,andservice”onpage135
fordetails.
Themouseorpointingdevicedoesnotwork
Symptom:Themouseorpointingdevicedoesnotwork.
Actions:
•Verifythatthemouseorpointing-devicecableissecurelyattachedtothecorrectconnectoronthe
computer.Dependingonthetypeofmouseyouhave,themousecablewillconnecttoeitherthe
mouse,serial,orUSBconnector.SomekeyboardshaveintegratedUSBconnectorsthatcanbeused
foraUSBmouseorpointingdevice.
•Verifythatthedevicedriversforthemouseorpointingdeviceareinstalledcorrectly.
•IfyouareusingaUSBkeyboardormouse,verifythattheUSBconnectorsareenabledintheBIOS
settings.See“Enablingordisablingadevice”onpage105.
Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter12“Gettinginformation,help,andservice”onpage135.
Thepointeronthescreendoesnotmovesmoothlywiththemouse
Symptom:Thepointeronthescreendoesnotmovesmoothlywiththemouse.
Action:Erraticmovementofthemousepointerisgenerallycausedbyabuildupofdirt,oils,andother
contaminantsontheballinsidethemouse.Cleanthemouse.See“Opticalmouse”onpage115for
instructions.
Thengerprintreaderdoesnotwork
Symptom:Thengerprintreaderdoesnotwork.
Action:Thefollowingcouldcausethengerprintreadernottooperateproperly:
•Notenrollingyourngerprintcorrectly.
•Scratchingthesurfaceofthereaderwithahard,pointedobject.
•Scrapingthesurfaceofthereaderwithyournailoranythinghard.
•Usingortouchingthereaderwithadirtynger.
•Thesurfaceofyourngerisverydifferentfromwhenyouenrolledyourngerprint.
Thewirelesskeyboarddoesnotwork
Symptom:Thewirelesskeyboarddoesnotwork.
Action:IftheTransceiverCommunicationsLEDisonandthewirelessKeyboarddoesnotwork,restartyour
computer.Ifrestartingyourcomputerdoesnotsolvetheproblem,verifythatthefollowingconditionsaremet:
•Thebatteriesareproperlyinstalled.
•Thebatteriesstillretaintheircurrent.
•ThewirelessKeyboardislocatedlessthantenmetersawayfromthetransceiver.
•Thetransceiverisfullyinstalled.
124ThinkStationE32UserGuide