Solving copy problems
• “Copier does not respond” on page 295
• “Scanner unit does not close” on page 295
• “Poor copy quality” on page 296
• “Partial document or photo copies” on page 297
Copier does not respond
Action Yes No
Step 1
Check if an error or status message appears on the display.
Does an error or status message appear?
Clear the error or
status message.
Go to step 2.
Step 2
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Go to step 3. Connect the power
cord to the printer
and a properly
grounded electrical
outlet.
Step 3
Turn o the printer, then wait for about 10 seconds, and then turn
it back on.
Did Performing Self Test and Ready appear?
The problem is
solved.
Contact
customer
support.
Scanner unit does not close
Action Yes No
Check if there are no obstructions between the scanner unit and
the printer.
a Lift the scanner unit.
b Remove any obstruction that keeps the scanner unit open.
c Lower the scanner unit.
Did the scanner unit close properly?
The problem is
solved.
Contact
customer
support.
Troubleshooting 295
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