Lexmark MS317 - Unsupported Imaging Unit Service Check; Imaging Unit Smart Chip Contact Service Check

Action Yes No
Step 2
If this error occurred after replacing the controller board, then
restore the printer configuration. See
“Restoring the printer
configuration
after replacing the controller board” on page
185.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Unsupported imaging unit service check
Action Yes No
Step 1
a Check if the imaging unit is a supported and genuine Lexmark
supply. If not, then replace it.
b Make sure that the imaging unit is properly installed.
c Make sure that the latest firmware is installed.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
If this error occurred after replacing the controller board, then
restore the printer configuration. See
“Restoring the printer
configuration after replacing the controller board” on page
185.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Imaging unit smart chip contact service check
Action Yes No
Step 1
a Check if the imaging unit is a supported and genuine Lexmark
supply. If not, then replace it.
b Make sure that the imaging unit is properly installed.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Check the cable JARW2 for proper connection to the controller
board.
Is it properly connected?
Go to step 3. Reseat the cables.
4514-330
Diagnostics and troubleshooting
117