Media size mismatch service check
Action Yes No
Step 1
a Make sure the media size setting matches the paper in the tray.
b Restore the engine settings to their defaults:
Diagnostics Menu > Printer Setup > Defaults
c Restore the EP setup settings to their defaults:
Diagnostics Menu > EP Setup > Defaults
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Check the input tray for damage.
Is it free of damage?
Go to step 3. Replace the input
tray.
Step 3
a Make sure the trailing edge sensor is free of debris.
b Check it for damage.
Is it free of damage?
Go to step 4. Replace the trailing
edge sensor. See
“Trailing edge
sensor removal” on
page 260.
Step 4
a Make sure the input sensor is free of debris.
b POR into the Diagnostics menu and perform a sensor test:
Diagnostics Menu > Base Sensor Test > Input
Does the sensor state on the control panel display change when
it is toggled?
Go to step 5. Replace the input
sensor. See
“Duplex
sensor and input
sensor removal” on
page 255.
Step 5
POR into the Diagnostics menu and perform a sensor test:
Diagnostics Menu > Base Sensor Test > Narrow Media
Does the sensor state on the control panel display change when
it is toggled?
Go to step 6. Replace the narrow
media/bin full sensor.
See
“Narrow media/
bin full sensor
removal” on
page 271.
Step 6
a Remove the main drive gearbox.
b Check the gears for wear or damage.
c Check the main drive motor for rotation.
Are the gears free of wear or damage and does the main drive
motor rotate?
Go to step 7. Replace the main
drive gearbox. See
“Main drive gearbox
removal” on
page 208.
Step 7
Replace the controller board.
Does the error remain?
Problem is solved. Contact the next
level of support.
4514-330
Diagnostics and troubleshooting
119
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