Actions Yes No
Step 1
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the printer is using a third‑party cartridge, then refer the
users to their cartridge supplier.
Is the printer using a genuine and supported toner cartridge?
Go to step 3. Go to step 2.
Step 2
Install a genuine and supported toner cartridge.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
a Remove any packing material left on the imaging unit, including
the red separator plastic (A).
Note: You may need a pair of pliers to remove a piece of
broken plastic inside the imaging unit.
b Check the charge roller contact (B) on the right side of the
imaging unit for damage and proper installation.
Is the charge roller contact damaged and contaminated?
Go to step 4. Go to step 5.
Step 4
Repair or replace the charge roller contact on the imaging unit.
Does the problem remain?
Go to step 5. The problem is
solved.
4514-330
Diagnostics and troubleshooting
65
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