Tray 1 jam service check
Action Yes No
Step 1
Check the pick tires.
Are they free of wear or damage?
Go to step 2. Replace the pick
tires.
Step 2
Check the tray guides and wear strips.
Are they free of wear or damage?
Go to step 3. Replace the tray
insert.
Step 3
Check the front input guide.
Is it free of damage?
Go to step 4. Replace the front
input guide. See
“Front input guide
removal” on
page 248.
Step 4
a POR into the Diagnostics menu and perform a feed test:
Diagnostics Menu > Input Tray Tests > Feed Tests > Tray 1 >
Continuous
b Cancel the test after five pages.
Does the printer successfully feed the five pages into the output
bin?
Go to step 7. Go to step 5.
Step 5
Observe the location of the jammed paper.
Are the first page fed to the output bin, the second page jammed
in the rear door, and the third page jammed in the input tray?
Go to step 6. Replace the trailing
edge sensor. See
“Trailing edge
sensor removal” on
page 260.
Step 6
Check the ACM assembly.
Is it free of wear or damage?
Go to step 7. Replace the ACM
assembly. See
“ACM
assembly removal”
on page 265.
Step 7
Check the MPF gearbox.
Is it free of wear or damage?
Go to step 8. Replace the MPF
gearbox. See
“MPF
gearbox removal”
on page 213.
Step 8
Check the main drive gearbox.
Is it free of wear or damage?
Go to step 9. Replace the main
drive gearbox. See
“Main drive gearbox
removal” on
page 208.
Step 9
Does the error remain?
Contact the next
level of support.
The problem is
solved.
4514-330
Diagnostics and troubleshooting
98
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