Error code Description Action
32.01 Capacity Class/ Model compatibility mismatch. The
supplies CC/MC is not compatible with the printer's
CC/MC setting.
1 Check if the toner cartridge is supported. Replace
with a supported toner cartridge if necessary.
2 Check if the firmware level is compatible with the
printer serial number. Flash with the correct
firmware level if necessary.
3 If problem remains, contact next level of support.
32.05 OEM Mismatch. The supplies OEM ID is not
compatible with the printer's machine class.
32.10 Toner cartridge smart chip compatibility error
32.11 Imaging unit smart chip compatibility error
1 Check if the imaging unit is supported. Replace
with a supported imaging unit if necessary.
2 Check if the firmware level is compatible with the
printer serial number. Flash with the correct
firmware level if necessary.
3 If problem remains, contact next level of support.
34 Media size mismatch (too short or too narrow)
1 Make sure the media size setting matches the
paper in the tray.
2 Restore the engine settings to their defaults:
Diagnostics Menu > Printer Setup > Defaults
3 Restore the EP setup settings to their defaults:
Diagnostics Menu > EP Setup > Defaults
4 If the problem remains, go to “Media size
mismatch service check” on page 85.
35 Res save off deficient memory
1 Disable the Resource save feature:
Settings > Print Settings > Setup Menu >
Resource Save > Off
2 If the problem remains, go to “Insufficient
memory service check” on page 87.
37 Insufficient collation area
38 Memory full
41.xy Bottle/IU toner type mismatch
1 Check if the toner cartridge is supported. Replace
with a supported toner cartridge if necessary.
2 If the problem remains, go to “Printer/cartridge
mismatch service check” on page 86.
42 Printer/cartridge mismatch
52 Flash full Format the flash memory:
Settings > Print Settings > Utilities > Format Flash
If the problem remains:
1 Remove the installed memory, and reset the
printer. If the problem does not reoccur, replace
the memory card.
2 If the problem remains, replace the controller
board.
4514-630, -635, -636
Diagnostic information
83
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