Diagnostic information 2-29
7011-2xx / 3xx
Main motor service check
Modem service check
Networking service check
Note: Before starting this service check, print out the network setup page. This page is found under Menu -
Reports - Network setting’s. Consult the network administrator to verify that the physical network setting’s
displayed on the network setting’s page for the device are properly configured. For more network
troubleshooting information, consult the Lexmark Network Setup Guide.
FRU Action
Main motor cable
LVPS/HVPS
Controller card
Verify +24 V dc at J19, pins 8 and 9, and +5 V dc at pin 6 (controller
card).
Verify ground at pins 4 and 5 for both the card and cable.
• If these voltages are correct, check the main motor cable for
continuity.
- Remove rear cover to access connector on motor.
- If continuity exists on each wire, call next level of service.
- If continuity does not exist on one or more of the wires,
replace the motor cable.
• If these voltages are not correct, see the “LVPS/HVPS service
check” on page 2-28, or replace the controller card.
Note: The main motor is not a service part.
FRU Action
Modem
Controller card
Ensure the phone line is properly connected to the top RJ-11 jack of
the modem and phone jack on the wall.
Ensure the modem cable is properly connected to the J25 on the
modem card and J25 on the controller card. Check the connectors on
both cards for damage.
Check pin 10 on J25 for +5V. Check pins 12 and 13 for +3.3V. Pins
2, 4, 6, and 8 should be ground. If voltages are present, replace the
modem card.
If the voltages are not present, replace the controller card.
Step Questions / actions Yes No
1 If the device is physically connected to the
network, verify that the ethernet cable is
properly connected on both ends.
Is the cable properly connected?
Go to step 3. Go to step 2.
2
Connect the ethernet cable.
Did this fix the problem?
Problem resolved Go to step 3.
3
Check the printer’s online status under Printers
and Faxes on the host computer. Delete all
print jobs in the print queue.
Is the printer online and in a Ready state.
Go to step 5. Go to step 4.
4
Change the printer status to online.
Did this fix the issue?
Problem resolved. Go to step 5.
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