2-46 Service Manual
7011-2xx / 3xx
10 Is a dial prefix needed to get an outside
line?
Go to step 11. Go to step 12.
11 Try sending a fax using a dial prefix.
Did the fax transmit?
Problem fixed. Go to step 12.
12 Is the fax failing to send to one specific
destination?
Go to step 13. Go to step 14.
13 Check the device that cannot receive a fax.
Can it send a fax?
Go to step 14. Stop here. The issue is with
the other device.
14 Press **411 to enter the Fax/SE Menu.
Select “Print Logs”.
Print the T30 transmission log. Check the
error being reported with the fax error code
table. See “Fax error codes” on
page 2-14. Perform the suggested
resolution for the error.
Did this fix the problem?
Problem resolved. Go to step 15.
15 Adjust the “Transmit Level” setting in the SE
menu. Press **411 to enter the SE menu,
enter Modem setting’s, and select “Transmit
Level”.
Test by adjusting the transmitted signal
strength by decreasing/increasing the
‘Transmit Level’ setting in steps of 1db. For
example, if default value is -11 db, changing
it to -12db will decrease the signal strength
by 1db, and changing it to -10db will
increase the signal strength by 1db.
Recommended adjustment range is ±5 db
(in 1db steps) from the default value.
Did this fix the problem?
Stop. Problem resolved. Contact your second-level
of support. See
“Escalating a fax issue to
second-level support” on
page 2-49.
Step Questions / actions Yes No
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