Lutron Electronics Co., Inc.
One Year Limited Warranty
For a period of one year from the date of purchase, and subject to
the exclusions and restrictions described below, Lutron warrants
each new unit to be free from manufacturing defects. Lutron will,
at its option, either repair the defective unit or issue a credit equal
to the purchase price of the defective unit to the Customer against
the purchase price of comparable replacement part purchased
from Lutron. Replacements for the unit provided by Lutron or, at its
sole discretion, an approved vendor may be new, used, repaired,
reconditioned, and/or made by a different manufacturer.
If the unit is commissioned by Lutron or a Lutron approved third
party as part of a Lutron commissioned lighting control system, the
term of this warranty will be extended, and any credits against the
cost of replacement parts will be prorated, in accordance with the
warranty issued with the commissioned system, except that the
term of the unit’s warranty term will be measured from the date of
its commissioning.
EXCLUSIONS AND RESTRICTIONS
This Warranty does not cover, and Lutron and its suppliers are not
responsible for:
1. Damage, malfunction or inoperability diagnosed by Lutron or
a Lutron approved third party as caused by normal wear and
tear, abuse, misuse, incorrect installation, neglect, accident,
interference or environmental factors, such as (a) use of incorrect
line voltages, fuses or circuit breakers; (b) failure to install, maintain
and operate the unit pursuant to the operating instructions
provided by Lutron and the applicable provisions of the National
Electrical Code and of the Safety Standards of Underwriter’s
Laboratories; (c) use of incompatible devices or accessories;
(d) improper or insufficient ventilation; (e) unauthorized repairs
or adjustments; (f) vandalism; or (g) an act of God, such as
fire, lightning, flooding, tornado, earthquake, hurricane or other
problems beyond Lutron’s control.
2. On-site labor costs to diagnose issues with, and to remove,
repair, replace, adjust, reinstall and/or reprogram the unit or any
of its components.
3. Equipment and parts external to the unit, including those sold
or supplied by Lutron (which may be covered by a separate
warranty).
4. The cost of repairing or replacing other property that is damaged
when the unit does not work properly, even if the damage was
caused by the unit.
EXCEPT AS EXPRESSLY PROVIDED IN THIS WARRANTY,
THERE ARE NO EXPRESS OR IMPLIED WARRANTIES OF ANY
TYPE, INCLUDING ANY IMPLIED WARRANTIES OF FITNESS
FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. LUTRON
DOES NOT WARRANT THAT THE UNIT WILL OPERATE WITHOUT
INTERRUPTION OR BE ERROR FREE.
NO LUTRON AGENT, EMPLOYEE OR REPRESENTATIVE HAS
ANY AUTHORITY TO BIND LUTRON TO ANY AFFIRMATION,
REPRESENTATION OR WARRANTY CONCERNING THE UNIT.
UNLESS AN AFFIRMATION, REPRESENTATION OR WARRANTY
MADE BY AN AGENT, EMPLOYEE OR REPRESENTATIVE IS
SPECIFICALLY INCLUDED HEREIN, OR IN STANDARD PRINTED
MATERIALS PROVIDED BY LUTRON, IT DOES NOT FORM A
PART OF THE BASIS OF ANY BARGAIN BETWEEN LUTRON AND
CUSTOMER AND WILL NOT IN ANY WAY BE ENFORCEABLE BY
CUSTOMER.
IN NO EVENT WILL LUTRON OR ANY OTHER PARTY BE LIABLE
FOR EXEMPLARY, CONSEQUENTIAL, INCIDENTAL OR SPECIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR
LOSS OF PROFITS, CONFIDENTIAL OR OTHER INFORMATION,
OR PRIVACY; BUSINESS INTERRUPTION; PERSONAL INJURY;
FAILURE TO MEET ANY DUTY, INCLUDING OF GOOD FAITH
OR OF REASONABLE CARE; NEGLIGENCE, OR ANY OTHER
PECUNIARY OR OTHER LOSS WHATSOEVER), NOR FOR ANY
REPAIR WORK UNDERTAKEN WITHOUT LUTRON’S WRITTEN
CONSENT ARISING OUT OF OR IN ANY WAY RELATED TO THE
INSTALLATION, DEINSTALLATION, USE OF OR INABILITY TO USE
THE UNIT OR OTHERWISE UNDER OR IN CONNECTION WITH
ANY PROVISION OF THIS WARRANTY, OR ANY AGREEMENT
INCORPORATING THIS WARRANTY, EVEN IN THE EVENT OF
THE FAULT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY,
BREACH OF CONTRACT OR BREACH OF WARRANTY OF
LUTRON OR ANY SUPPLIER, AND EVEN IF LUTRON OR ANY
OTHER PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
NOTWITHSTANDING ANY DAMAGES THAT CUSTOMER MIGHT
INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT
LIMITATION, ALL DIRECT DAMAGES AND ALL DAMAGES
LISTED ABOVE), THE ENTIRE LIABILITY OF LUTRON AND OF
ALL OTHER PARTIES UNDER THIS WARRANTY On ANY CLAIM
FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH
THE MANUFACTURE, SALE, INSTALLATION, DELIVERY, USE,
REPAIR, OR REPLACEMENT OF THE UNIT, OR ANY AGREEMENT
INCORPORATING THIS WARRANTY, AND CUSTOMER’S SOLE
REMEDY FOR THE FOREGOING, WILL BE LIMITED TO THE
AMOUNT PAID TO LUTRON BY CUSTOMER FOR THE UNIT. THE
FOREGOING LIMITATIONS, EXCLUSIONS AND DISCLAIMERS WILL
APPLY TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE
LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.
TO MAKE A WARRANTY CLAIM
To make a warranty claim, promptly notify Lutron within the warranty
period described above by calling the Lutron Technical Support
Center at (800) 523-9466. Lutron, in its sole discretion, will determine
what action, if any, is required under this warranty. To better enable
Lutron to address a warranty claim, have the unit’s serial and
model numbers available when making the call. If Lutron, in its sole
discretion, determines that an on-site visit or other remedial action is
necessary, Lutron may send a Lutron Services Co. representative or
coordinate the dispatch of a representative from a Lutron approved
vendor to Customer’s site, and/or coordinate a warranty service call
between Customer and a Lutron approved vendor.
This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state. Some states do
not allow limitations on how long an implied warranty lasts, so the
above limitation may not apply to you. Some states do not allow the
exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
DECLARATION
G
Lutron Electronics hereby declares that QSGRK- models are
in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC. A copy of the DoC can
be obtained by writing to Lutron Electronics Co., Inc., 7200 Suter
Road, Coopersburg, PA 18036 USA.
)Lutron, Lutron, GRAFIK Eye, Pico, Quantum, seeTouch, and
Sivoia are trademarks of Lutron Electronics Co., Inc., registered
in the U.S. and other countries. Radio Powr Savr and Energi Savr
Node are trademarks of Lutron Electron ics Co., Inc.
DALI is a registered trademark of ZVEI - Zentralverband
Elektrotechnik-und Elektronikindustrie e.V.
NEC is a registered trademark of National Fire Protection
Association, Quincy, Massachusetts.
© 2014-2018 Lutron Electronics Co., Inc.
Internet: www.lutron.com
E-mail: product@lutron.com
World Headquarters
USA
Lutron Electronics Co., Inc.
7200 Suter Road
Coopersburg, PA 18036-1299
TEL: +1.610.282.3800
FAX: +1.610.282.1243
Customer Assistance:
1.844.LUTRON1
North and South America Customer Assistance
USA, Canada, Caribbean: 1.844.LUTRON1
Mexico: +1.888.235.2910
Central/South America: +1.610.282.6701
European Headquarters
United Kingdom
Lutron EA Limited
125 Finsbury Pavement
4th floor, London EC2A 1NQ
United Kingdom
TEL: +44.(0)20.7702.0657
FAX: +44.(0)20.7480.6899
FREEPHONE (UK): 0800.282.107
Customer Assistance: +44.(0)20.7680.4481
Asian Headquarters
Singapore
Lutron GL Ltd.
15 Hoe Chiang Road, #07-03, Tower 15
Singapore 089316
TEL: +65.6220.4666
FAX: +65.6220.4333
Asia Customer Assistance
Northern China: 10.800.712.1536
Southern China: 10.800.120.1536
Hong Kong: 800.901.849
Indonesia: 001.803.011.3994
Japan: +81.3.5575.8411
Macau: 0800.401
Singapore: 800.120.4491
Taiwan: 00.801.137.737
Thailand: 001.800.120.665853
Other countries: +65.6220.4666
Warranty
Lutron Electronics Co., Inc.
P/N 032514 Rev. A 04/2018
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