For additional information, see the complete installation and operation guide at www.lutron.com/qs
GRAFIK Eye QS with DALI® Control Unit Quick Installation and Operation Guide
22
Troubleshooting: Wireless Functions (for wireless-enabled units only)
Symptom Possible Causes Solution
Cannot associate a wireless
device to a unit
Unit does not support wireless functionality Verify the unit says “GRAFIK Eye QS Wireless” on the front label
Unit in incorrect wireless mode Change wireless mode to “Enabled”
Maximum number of devices have been
associated with unit
Remove devices or associate with a different unit
Wireless device is out of range Verify wireless device is in range: 9 m through standard construction,
18m line-of-sight)
Associated wireless devices
do not control unit
Wireless device has been unassigned from unit Reassign wireless device to unit
Devices are not receiving power Check wireless device’s battery/power wiring
Unit in incorrect wireless mode Change to correct wireless mode (“Ignore Programming” or “Enabled”)
Multiple devices are associated to the unit with
contrasting settings
Verify the settings of wireless devices are consistent
Wireless device is out of range Verify wireless device is in range: 9 m through standard construction,
18m line-of-sight)
Radio Powr Savr daylight sensors not in
calibration mode
Follow instructions to calibrate daylight sensors
Wireless devices operate
incorrectly
Wireless devices selectively
operate
System is not configured correctly Make sure wireless device settings are programmed as desired
Intended settings were not saved Reprogram wireless device settings
Wireless devices not located correctly Follow instructions for each device to verify it is located for ideal
performance
Info screen often prompts
for wireless device
association
Unit wireless mode set to “Enabled”
and nearby wireless systems are being
programmed
Change wireless mode to “Ignore Programming”
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