GENERAL DISTRIBUTION
Bulletin No.: 10-2
Date: 12-12-91 (Rev.)
I
SERVICE/PARTS 1
BULLETIN
REPAIR POLICY FOR VICON® CONTROLLED CONVERTERS
The Manitowoc Engineering Co. VtCON controlled converter is
a precision manufactured component and its proper field service
support is vital to satisfactory machine performance.
Manitowoc maintains an industry exclusive controlled converter
service/exchange program which allows customers to return
units (in need of service repair) to be exchanged lor a fully re-
manufactured converter using one of the below outlined plans.
A Manitowoc remanufactured controlled converter is a
reconditioned "like-new" unit that has been overhauled and
tested by qualified facto~ specialists. On the average, 20 new
parts, including bearings, seals and shafts are used to rebuild
each torque converter.
The VICON converter service exchange program provides Man-
itowoc customers with an efficient, cost effective service re-
placement program for torque converters. Manitowoc En-
gineering Co. only distributes key VICON controlled converter
repair parts to authorized rebuild centers that have factory
trained personnel and all special tools to effectively repair torque
converter units.
Plan A - WARRANTY
Manitowoc Engineering Co. (hereinafter referred to as Company)
warrants each converter remanufactured by the Company and
its rebuild stations to be free from defects in materials and
workmanship under normal use and service, for a period of 12
months from date of original delivery for machines doing liftcrane
duty, and 6 months for all other machine operations.
Company will repair or replace, at its option, F.O.B. origin point
of shipment, any converter that in Company's (or its rebuild
stations) opinion are defective. Company will require the return
of the remanufactured converter, transportation charges prepaid,
to the factory or its rebuild stations for inspection and analysis.
If the converter is determined to be defective in the sole discretion
of Company or its rebuild stations, reasonable transportation
charges will be reimbursed.
This warranty shall not apply to: 1. Normal wear and tear; 2.
Any converter that has been altered, modified, improperly
installed; or, 3. Any converter that has been subject to misuse,
abuse, neglect, accidents, or improper maintenance.
The liability of Company (and its rebuild stations) arising out of
the sale, use or operation of remanufactured converters, whether
in warranty, contract or negligence, including claims for special,
indirect or consequential damages, shall not in any event exceed
the cost of furnishing a replacement for a defective remanu-
factured converter as hereinabove provided. Upon the exp rat on
of the warranty period, as hereinabove provided, any such
liability shall terminate. The foregoing warranty shall constitute
the sole and exclusive liability of Company.
PLAN B - MINIMUM EXCHANGE CHARGE
For converters whose service life exceeds the warranty period.
NOTE - Any converter being returned to the Manitowoc factory
or one of its rebuild stations under Plan B must
be
in
rebuildable condition. If major component change
results in a rebuild cost above the exchange rate then
Plan C will apply.
PLAN C - FULL CHARGE
If the converter has been abused or
subjected
to abnormal
conditions such as fire, submersion in water, or operation to
destruction.
NOTE - Any converter returned to the Manitowoc factory or one
of its rebuild stations under Plan C will
be
charged for
the actual time and material used to rebuild the
converter. This charge will not exceed the cost of 90%
of a new converter.
In addition to our Manitowoc, Wisconsin, factory service center,
we have added converter overhaul centers to provide effective
customer service support in the following areas:
Coastal Equipment Co., Inc.
(Louisiana)
P.O. Box 716
Harvey, LA 70059-0716
Phone: 504-394-7400
Shipping Address:
2616 Engineers Road
Belle Chasse, LA 70037-3111
Manitowoc (UK) Limited
St James Mill Road
Northampton NN5 5JW
ENGLAND
Phone: 604-583-334
Long International (MEECO) E.C.
P.O. Box 5156
Mina Sulman, Bahrain
ARABIAN GULF
Phone: 973-728757
Coastal Equipment (Singapore)
Private Limited
26 Benoi Road, Singapore 2262
REPUBLIC OF SINGAPORE
Phone: 65-861-7133
MANITOWOC ENGINEERING, CO.
Division of The Manitowoc Company, /nc. Manitowoc, Wisconsin 54220
395143
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