User Guide
7-1
MC310 USER GUIDE I 8-1
8 Trouble shooting
8.1 Printer does not power on
8.2 Printer has printing problems
Disconnect and reconnect again the power cables making sure
that an electricity supply is present
Printer does not power on
Printer does not start
printing (no movement)
Make sure that a MC310 printer appears in “Devices and
Printers” and that it is active (icon appears in dark grey)
Make sure that card is present in the input hopper
Make sure that the ribbon is loaded and that its cover is
fully closed
Executes movements but
card is not printed
(Blank card)
Make sure that the ribbon cartridge is inserted correctly
The identifier of the ribbon has been damaged and as a
result cannot be used by the machine: change the
ribbon
Defects in Print Quality
Single or Multiple horizontal lines: clean the
printhead using a swab or pen as described in the
User Manual
Dots appear on printout due to dirty cleaning
roller: clean with water as described in the User
Manual
If printout colors or appearance are not satisfactory,
modify the Brightness, Contrast and Sharpness
values in “color settings” on the “Properties”
window and check printout improvement
color settings”
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