14
CLASSIC 15+ Robotic Pool Cleaner | User Instructions
Symptom Possible reason Corrective action
The power supply
or its ON/OFF LED
are not working.
• No voltage in the power socket in the wall.
• The power supply is not ON.
• The power cord is not properly connected
to the electrical outlet.
• The Ground Fault Interrupter is OFF.
• Make sure that there is voltage in the power socket in the wall.
• Make sure that the power supply is plugged in and turned ON.
• Make sure that the power cord is securely connected all the
way into the power supply.
• Turn OFF the power supply. Wait 30 seconds, then turn on.
• If your wall power outlet has a surge protector with test/reset
buttons, push the reset button until it clicks.
The robot does
NOT move.
• The blue cable is not properly connected to
the power supply outlet.
• An obstacle is blocking the impeller, tracks,
or wheels.
• Check that the blue cable is securely connected to the power
supply.
• Unplug the power supply. Open the impeller cover and check
that nothing is trapped in the impeller.
• Verify that nothing blocks the tracks or wheels.
The robot is
moving in circles.
• Clogged filter basket.
• Debris stuck in the impeller housing or
impeller cover.
• Power supply incorrectly positioned.
• Algae buildup or pool water does not meet
specifications.
• Clean the filter basket.
• Remove debris stuck in the impeller housing or impeller cover
(see illustrations 6.3.1 to 6.3.4).
• Place power supply in a position that enables the robotic pool
cleaner to freely reach the entire pool area.
• Correct pool and water conditions.
The robot moves
but does not clean
the pool.
• Clogged filter basket.
• Debris stuck in the impeller housing or
impeller cover.
• Front/rear brushes are worn out.
• Clean the filter basket.
• Remove debris stuck in the impeller housing or impeller cover
(see illustrations 6.3.1 to 6.3.4).
• Replace worn out brush.
The robot cleans
only part of the
pool.
• Power supply incorrectly positioned.
• Not enough blue cable is released for the
correct operation of the robotic pool cleaner.
• The filter gets clogged during the cleaning
cycle.
• Place the power supply in a position that enables the robotic
pool cleaner to freely reach the entire pool area, while verifying
a minimal distance from the pool of 3.5 m (12 ft) and minimal
height above the ground of 11 cm (4 in).
• Check that there is enough slack in the blue cable for the
robotic pool cleaner to reach the entire pool.
• Clean the filter basket. - If the pool is very dirty, remove the
ultra-fine filters (see illustrations 6.2.1 to 6.2.3. Rinse them so
that debris does not harden on permanently. Clean the pool
without them, then place them back on the filter basket (see
illustration 6.2.4 to 6.2.5).
The blue cable has
kinks.
• The cable got tangled. • To remove the kinks, stretch the blue cable out completely and
let it sit in the sun.
The robot doesn’t
climb the walls.
• Clogged filter basket.
• Algae on walls.
• Unsuitable pH level.
• Debris stuck in the impeller housing or
impeller cover.
• Front/rear brushes are worn out or not the
right model for smooth pool surfaces.
• Clean the filter basket.
• Check the level of chemicals in the water. Improper levels may
allow the growth of algae, making the walls slippery.
If so, adjust the levels and scrub the walls.
• Remove debris stuck in the impeller housing or impeller cover
(see illustrations 6.3.1 to 6.3.4).
• Replace worn out brush, or purchase combined or wonder
rear-brush.
9. TROUBLESHOOTING
Unplug the power supply before performing any action.
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