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CLASSIC 15+ Robotic Pool Cleaner | User Instructions
10. MyDolphin™ Plus TROUBLESHOOTING
Before using the app, make sure you have a strong Wi-Fi® signal at 2.4GHz. If you have a dual or
quad band router, to prevent connectivity issues, Split and give separate names to the 2.4 and 5GHz
networks. Consult your internet provider or see online instructions for your specific router brand.
If the signal near the power supply is not strong enough to easily stream an online video, consider
installing a 2.4GHz Wi-Fi® extender.
Ensure that Bluetooth® is enabled on your smartphone
Action What to do
Pool cleaner does not connect to Wi-Fi®, and
the power supply is flashing green light.
Power supply is trying to connect to your home/pool Wi-Fi® network and cloud.
1. Weak internet signal.
2. Get the power supply closer to the Wi-Fi® source.
3. Consider use Wi-Fi® extender for a stronger signal.
Second connection after losing router / Wi-Fi®:
How to change to Bluetooth® after first
Wi-Fi® / 3G connection.
Losing router / Wi-Fi®:
1. Open the app. The "our cloud services seems to be down" message will
appear (can take a few seconds) and the globe on the top bar will turn red.
2. Scroll down and click "choose another solution" which will direct you to the
Bluetooth® option. (*this solution will be a one-time solution. Note that in
order to continue with Bluetooth® connection, the end user must be near the robot).
3. The app will connect to Wi-Fi® automatically when the connectivity returns.
If it doesn’t reconnect, restart the app.
4. If network interruptions continue, try to improve the quality of the home
router signal (move closer to the router, install a Wi-Fi® signal extender, and or split
the 2.4 and 5.0GHz bands, give each band a unique name, and connect to the
2.4GHz band (check the internet to see instructions for your specific router,
or contact your internet provider).).
Initial connection.
How to connect with Bluetooth® only.
Before you start: CONNECT VIA Wi-Fi®, 3G/4G MUST BE OPEN
1. Plug in the power supply.
2. Connect the robot to the power supply.
3. Download the new MyDolphin™ Plus app.
4. Login to the app and allow the required permissions.
5. Select your robot and name it.
6. Skip the step to connect to Wi-Fi®.
How to change to Wi-Fi® after initial
Bluetooth® connection.
1. Make sure your Bluetooth® and Wi-Fi® are enabled.
2. Open the MyDolphin™ Plus app and connect to the robot via Bluetooth®.
3. In the top menu bar, scroll sideways to Settings and click “Wi-Fi® Settings”.
4. Follow the app instructions to connect to your home Wi-Fi®.
Changing your Wi-Fi® network. Router was replaced
1. Log into the app you will see a connection error.
2. Go to "settings" at the top bar on the screen.
3. Go to "Wi-Fi® settings" Click "change Wi-Fi® network" “change to the
new Wi-Fi® network” (enter the Wi-Fi® name and passcode) Click "continue"
and wait to receive notification that the robot has been configured to the
new Wi-Fi®.
4. Simultaneously, the LED color on the power supply will turn solid green (this
is the confirmation that the Wi-Fi® is connected).
Power supply replacement for new Wi-Fi®
connection.
New power supply for a robot connected through Wi-Fi®
1. Turn on the power supply while it is connected to the robot and let it work
for several seconds (it will sync with the robot).
2. Login to the app. A connection error message will appear.
3. Go to “check other solutions”.
4. Click on the Bluetooth® icon in the top bar.
5. Click “change connectivity”, “set Wi-Fi® connectivity” and then “go online”.
6. Enter your Wi-Fi® name and password. You see the home screen.
The power supply LED will flash green.
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