13. Troubleshooting
When you receive an error code, please retest. If you receive a sec-
ond error code, then contact your local distributor and test the patient with
a laboratory method. Do not interpret an error code as a patient result in
any case.
ERROR CODE DISCRIPTION
CORRECTIVE
ACTIONS
qLabs
®
ElectroMeter is not
connected to qLabs
®
eStation.
Connect the qLabs
®
ElectroM-
eter to the qLabs
®
eStation
properly.
The qLabs
®
eStation is Out of
thermal paper.
Replace the thermal paper.
NO COAG
The meter did not detect
coagulation.
Retest with a new strip. If this
error message appears again,
the result must be checked
using another method.
E001 Low battery power.
Replace batteries or use power
adapter as a power source.
E002 Heating process timeout.
Turn off the meter and let it
equilibrate at ambient tem-
perature (10-35°C) for at least
5 minutes before performing
additional tests.
E003
The ambient temperature is
outside of the operational
temperature range.
Move the meter and strip to
a location that is within the
operational range of 10C to
35C and repeat the test.
E004
Insufcient blood was added to
the sample well.
Retest with a new strip and
make sure a minimum of 10
micro liters of blood is correctly
added to the sample well.
28
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