Chapter 6 Troubleshooting
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SYSTEM HALT
Could not detect the registration marks
Check whether the registration marks are
placed appropriately. ( P.4-2)
Make sure that the media is not curled.
Make sure that the position to start detecting
the registration marks is correct.
Make sure that black registration marks are
printed on a white base.
Make sure that there are no printed images or
smudges between registration marks and that
there is no dust adhered.
Make sure that the registration mark detection
settings are correct.
If the registration marks still cannot be
detected, even after clearing the check items
above, contact our service desk or your local
distributor to call for service.
If the area around registration marks are col-
ored, set the “MARK FILL UP” of the registra-
tion mark detection settings to ON.
Could not detect the pen height.
• Turn off the printer, wait for a while, and turn
on the printer again. If the same error mes-
sage appears again, contact your local dis-
tributor to call for service.
The pen height is not correct.
• Make sure that the pen line rubber is not
worn out extremely, or it has not come off or
changed form.
• Make sure that there is nothing adhered to
the pen line rubber.
• After putting the pen in the commercially
available pen holder, check that it is installed
at the correct position.
• If an error is still displayed even after clear-
ing the check items above, contact our ser-
vice desk or your local distributor to call for
service.
Message Solution
• Turn off the main power to the machine and turn it on after a while.
If the same error message appears again, check the number and contact your local dis-
tributor to call for service. (“000” is the error No.)
• Perform cleaning around the wiper.
• Turn off the main power to the machine and turn it on after a while.
If the same error message appears again, check the number and contact your local dis-
tributor to call for service.
Message Cause Solution
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