9 Troubleshooting
9-10
400000910001
Test result error:
Absorbance of … too
low
Reagent not stable or
something wrong with the
sample
Rerun the test, or rerun after the reagent or sample is
replaced. Check whether the optical module is wrong.
400000920001
Test result error:
Absorbance of … too
high
Reagent not stable or
something wrong with the
sample
Rerun the test, or rerun after the reagent or sample is
replaced. Check whether the optical module is wrong.
400000930001
Test result error:
Reagent blank of … too
low
Reagent left open for too
long, or expired.
Rerun the test after replacing the reagent.
400000940001
Test result error:
Reagent blank of … too
high
Reagent left open for too
long, or expired.
Rerun the test after replacing the reagent.
400000950001
Test result error: R2
blank of … too low
Reagent left open for too
long, or expired.
Rerun the test after replacing the reagent.
400000960001
Test result error: R2
blank of … too high
Reagent left open for too
long, or expired.
Rerun the test after replacing the reagent.
400000970001
Test result error: Sample
blank of … too low
Something wrong with the
sample
After confirming the sample is normal, rerun the test.
Check whether the optical module is wrong.
400000980001
Test result error: Sample
blank of … too high
Something wrong with the
sample
Rerun sample dilution. Check whether the optical module
is wrong.
400000990001
Test result error:
Substrate of …
exhausted
Substrate exhausted
Check whether the test parameter configuration is ok. If
not, rerun the calibration after changing the parameters.Or
rerun the test after dilutionIt is possible that carryover
might exsit. Set the carryover in the operating software.
400001000001
Test result error:
Abnormal prozone
check of …
Antigen excess. Sample too
much or sample
concentration too high
Check if the test parameter configuration is ok.If wrong,
rerun the calibration after changing the parameters.Or
rerun the test after dilutionIt is possible that carryover
might exsit. Set the carryover in the operating software.
400001010001
Test result error:
Calibration parameter
of … calculation failed
Calibration parameter
calculation error
Replace the reagent and calibrators. Confirm the
calibrators and calibration rule. Recalibrate.If the error
remains, check the optical system.