Installation and Configuration Guide
16
Troubleshooting the Installation
This chapter provides standard procedures to troubleshoot the most common problems.
Important! It is assumed that the network and the 3300 CITELlink Gateway are configured to
use DHCP.
Before You Contact Technical Support
If you cannot find the source of the problem in this chapter, please collect the required
information listed in the applicable section(s) before calling Mitel Technical Support.
You will also need the additional information:
Serial number(s) of your equipment.
Firmware version loaded on the gateway.
Nature of the problem.
What you were doing when the problem occurred.
Troubleshooting steps taken.
Troubleshooting results.
Your network diagram.
Equipment LED status.
DHCP server configuration and settings.
IP address scheme.
Layer 2 switch configuration and settings (for connections to the 3300 ICP controller, 3300
CITELlink Gateway, and the DHCP server.
3300 CITELlink Gateway configuration and settings.
To help Technical Support investigate your problem, please capture the boot sequence if
possible.
Note: To view or capture 3300 CITELlink Gateway information—including firmware version, IP
address settings, and bootup error messages—access the configuration tool available through
the gateway console. For information on setting up a console and using the configuration tool,
refer to “Configuring the 3300 CITELlink Gateway” on page 11.
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