Mitel 5360 - Placing Calls on Hold; Entering a Hookflash

Call Features
Page 44 Mitel
®
5360 IP Phone User Guide – , April 2013
Placing Calls On Hold
You can place calls on either Individual Hold or System Hold.
• Individual Hold: Places an internal or external call on hold at your IP phone.
• System Hold: Places an external call on hold in the system. You can then pick up the call
from any phone that indicates a flashing Call button for the call, including the IP phone that
placed it on hold.
To place a call on Individual Hold:
1. Press (Hold). ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To place an outside call on System Hold:
1. Press (Special), and then dial
335. ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To place a call on hold and answer a waiting call:
Press (Hold), and then press the flashing IC or Call Key button.
To return to a call that is on hold:
Press (Hold), and then lift the handset or press (Speaker). <Caller> WAS
HOLDING appears.
Entering a Hookflash
Some telephone companies require you to enter a hookflash (a quick hang up and release) for
feature access.
To enter a hookflash:
While off-hook, press (Special), and then dial 330 or press the FLASH menu button.