Mojo C-75 - C-75 Troubleshooting; Troubleshooting Common Issues

C-75 Installation Guide
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C-75 Troubleshooting
Following are the troubleshooting guidelines for C-75.
Symptoms
Diagnosis
Solution
Wi-Fi: any
Ethernet: fast blink
Power: solid orange
The device did not
receive a valid IP
address via the
DHCP.
Ensure that the DHCP server is on and available on the
VLAN/subnet to which the device is connected. If the
device still fails to get a valid IP address, you can reboot it to
see if the problem is resolved.
The Ethernet cable is
loose. The device is
probably
disconnected from
the network.
Ensure that the Ethernet cable is connected.
Wi-Fi: any
Ethernet: slow blink
Power: solid orange
Unable to connect to
the server
Ensure that the server is running and is reachable from the
network to which the device is attached. If there is a firewall
or a router with ACLs enabled between the device and the
server, ensure that the traffic is allowed on UDP port 3851.
Use the server IP-based discovery and ensure that you have
correctly entered the DNS name, wifi-security-server, on
the DNS server. Also, ensure that the DNS server IP
addresses are either correctly configured on the, or are
provided by the DHCP server.
It is also possible that the AP is unable to connect to the
server because it has failed to authenticate with the server.
In this case, an 'Authentication failed for ' event is raised on
the server. Refer to the event for recommended action.