Morbark TORNADO 15 - Steps to Follow if You Feel You Have a Warrantable Failure

68 • Tornado 15
STEPS TO FOLLOW IF YOU FEEL YOU HAVE A WARRANTABLE FAILURE
Order the repair parts from Morbark. Contact us at (800) 255-8839.
a. Inform the Morbark parts person that it is a possible warranty, and he will
send a claim form with instructions necessary for ling a claim.
b. All parts leaving Morbark will be invoiced to the customer. When the failed
parts and completed warranty claim form are returned to Morbark and
the cause of failure is determined to be a defect in materials or workmanship,
a credit will be issued.
c. If labor expenses are to be considered for reimbursement, a completed and
approved “Prior Authorization” form must be on le at Morbark and attached
to the warranty claim upon completion.
Filling out the claim form:
a. Fill in the date.
b. Customers phone number.
c. Fill in failure date.
d. Dealer name does not apply on direct sales, region # and sales/service rep’s
name if it is being lled out by one of our eld reps.
e. Model and S/N and hours on unit at time of failure.
f. Customer name, address.
g. Customer delivery date.
h. Customer complaint in detail. Attach more sheets if necessary.
i. Parts used, quantity, part number, description and price invoiced. Attach Mor
bark, Inc.’s invoice. For any outside purchases, you’ll need to attach invoic
es from the supplier. Morbark retains the right to refuse any claim where Mor
bark replacement parts were not used.
j. Authorized by: The contact person at the customer’s site if more information
is required.
After replacing the defective components:
a. Box up the failed parts.
b. Ship the warranty consideration parts to: MORBARK, INC., 8507 S. Winn
Road, Winn, MI 48896, ATTENTION: Warranty Returns
c. Use the pink copy of the claim, along with a copy of the Morbark invoice as a
packing slip.
d. The customer keeps the golden rod copy for his records and any future inqui
ries concerning the claim.
e. All returned parts must be shipped freight prepaid.
The white, yellow and green copies need to be mailed in an envelope to Morbark-
Warranty, PO Box 1000, Winn, MI 48896. Both the parts and claim need to be re-
ceived for warranty consideration.
If there are any questions or comments, please call the Warranty Department.
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