12 of 20
04/23/2020
Subject: FreshBlender FAQ & Troubleshooting
Product Not Dispensing
NOTE: Visit https://www.multiplexbeverage.com/Videos for
video instruction.
• Verify the product bags are in place correctly in the
cabinet. See “How to Replace Product Bag” on page
9. Confirm product bag pump is pushed into place.
Do NOT force. If product pump does not fit correctly
over motor shaft see See “Motor Shaft Alignment” on
page 17.
- Check each bag. (See Figure 1 & Figure 2)
Single Flavor Not Dispensing
• Is there product in the bag?
- If not, replace the product bag. See “How to Replace
Product Bag” on page 9.
- If yes, check the bag for collapsed or pinched areas
and reposition or roll the bag to allow product to
flow to the connector. (See Figure 3) See “How to
Roll Product Bag” on page 8.
• Is product properly thawed?
- Product must be moved from the freezer to the
cooler four (4) days before loaded into the unit.
- Gently push on product bag to see if product is
frozen . Slush-like consistency will not flow through
product pump.
• Is the product bag properly snapped into the product
holder? (See Figure 1)
• Does the pump motor operate when the drink is
dispensing after pressing START?
- Open the cabinet door and select the drink, do you
hear the pump motor operate although no product
is dispensed? If yes, the product bag may be empty,
need rolled or the pump on the bag is not engaging
the motor properly. See “Motor Shaft Alignment” on
page 17.
- To realign the product pump, remove the bag from
slot and reinsert making sure the latch easily goes
over the pump. Select the product in the inventory
menu and prime to test.
• If pump motor does not operate during dispense call for
service.
FIGURE 1 - Verify New Product Bag Is Installed Correctly
FIGURE 3 - Empty Slot or Bag Needs Rolled
FIGURE 2 - Verify Pump Connector is snapped into Tray.
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