Multiplex FreshBlender Faq & Troubleshooting

13 of 20
04/23/2020
Subject: FreshBlender FAQ & Troubleshooting
Underfilling the Cup
NOTE: Visit https://www.multiplexbeverage.com/Videos for
video instruction.
SINGLE PRODUCT
• Are the correct size cups being used? See FIGURE 2.
• Was product thawed properly?
- Verify product bag is not frozen and does not contain
frozen chunks. Product bag should be thawed in
refrigerator for four (4) days prior to loading to unit.
• Was the product bag just replaced?
- Verify the bag is correctly positioned (connector
down) in the tray and the pump latch is properly
snapped into place over the pump elbow, not
forced over. See “How to Replace Product Bag” on
page 9
• Is there product in the bag?
- If there is remaining product, check the bag for
collapsed or pinched areas. Reposition or roll the
bag to allow product to flow to the connector. See
“How to Roll Product Bag” on page 8.
- If empty, replace the product bag, correctly set the
inventory menu and prime the product. See “How
to Replace Product Bag” on page 9.
• Check inventory levels.
- See “How to Update Inventory” on page 18.
• Is the bag leaking?
- Verify the bag is correctly positioned (connector
down) in the tray and the pump latch is properly
snapped into place over the pump elbow, not
forced over. See FIGURE 3.
- Verify product bag has not been punctured or
damaged.
• Does this flavor use water as part of the recipe?
- If yes, is water dispensing at all? Go to MANAGER
menu, RINSE, and perform a BLENDER or SHUTTLE
RINSE to test water flow from nozzles. If water flows
during rinse perform a water calibration.
- If no, check water supply line in back of machine and
verify the shutoff valve is open. See “No Water” on
page 15
• If all of the above have been completed and product fill
levels are still low, product, water and/or ice calibration
may be require. See “How to Set Dispense Calibration”
on page 19.
ALL PRODUCTS
• Are the correct size cups being used?
• Check several drink combinations, a fruit base drink, a
shake base drink and a coffee base drink (non-shake
base) to verify ALL drinks are underfilling.
- If only one category is underfilling, check the product
bags used for that drink and follow instructions on
this page under SINGLE PRODUCT.
- If all categories are underfilling and levels are still low,
water and/or ice calibration may be require. See
“How to Set Dispense Calibration” on page 19.
FIGURE 3 - Verify Pump Connector is snapped into Tray.
FIGURE 1 - Underfill
FIGURE 2 - Use Correct Cup Size
12 oz 16 oz 20 oz
SMALL MEDIUM LARGE

Multiplex FreshBlender Specifications

General

Brand	Multiplex
Model	FreshBlender
Category	Dispenser
Language	English